Processing time
The time needed to prepare an order for dispatch varies, however it can take between 1 - 3 business days to dispatch.
Estimated delivery times
All UK deliveries are sent Royal Mail 2nd Class signed for, so be sure to look out for your local postman/woman! We send our packages this way, instead of regular post, so that there is online delivery confirmation, signature on delivery, an aim for 2-3 day delivery including Saturdays and cover against loss or damage. Although Royal Mail's estimated delivery time for this method of shipping is between 2-3 business days after dispatch, please allow extra time, especially over holidays such as Christmas.
International deliveries
All UK deliveries are sent Royal Mail 2nd Class signed for, so be sure to look out for your local postman/woman! We send our packages this way, instead of regular post, so that there is online delivery confirmation, signature on delivery, an aim for 2-3 day delivery including Saturdays and cover against loss or damage. Although Royal Mail's estimated delivery time for this method of shipping is between 2-3 business days after dispatch, please allow extra time, especially over holidays such as Christmas.
International deliveries
All international orders are sent via Royal Mail tracked and signed for (where your country allows for this method to be used). Due to the shipping/mailing network and reasons that are out of our control, we would ask that you allow between 1-4 weeks delivery for your international order to reach you (excluding the day of dispatch).
Please note: bulky/heavier items may cost extra due to their size, shape and extra packaging required.
Please note: bulky/heavier items may cost extra due to their size, shape and extra packaging required.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply in their own countries. Catori Collection is not responsible for delays due to customs.
RETURNS
Returns are accepted if we are contacted within 14 days of delivery (the date that we dispatch your order).
Please return items within 30 days of delivery (the date that we dispatch your order).
Please use the Contact Us page or email us at info@catoricollection.co.uk if you are wishing to return an item.
The following items cannot be returned:
- Custom or personalised orders
- Intimate items(for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
EXCHANGES
We do not accept exchanges.
If you have any questions or queries regarding delivery of an item or an item for sale here at Catori Collection, please feel free to contact us either on our Contact Us page or by sending an email to info@catoricollection.co.uk and we would be absolutely happy to help!
RETURNS
Returns are accepted if we are contacted within 14 days of delivery (the date that we dispatch your order).
Please return items within 30 days of delivery (the date that we dispatch your order).
Please use the Contact Us page or email us at info@catoricollection.co.uk if you are wishing to return an item.
The following items cannot be returned:
- Custom or personalised orders
- Intimate items(for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
EXCHANGES
We do not accept exchanges.
If you have any questions or queries regarding delivery of an item or an item for sale here at Catori Collection, please feel free to contact us either on our Contact Us page or by sending an email to info@catoricollection.co.uk and we would be absolutely happy to help!